From transforming the face of the banking and finance industry in India to changing
the way Indians bank, ICICI Bank has always been at the helm of innovation in banking.
The philosophy of innovation is ingrained in the ICICI Bank DNA, and in keeping
with this tradition the bank launched a new way for Indians to bank. The fully electronic
This unique branch is fully automated and is equipped with state-of-the-art technology
to facilitate customers to self-transact most of their banking needs. The 24x7 Electronic Branch is furnished with various cutting edge devices and kiosks that
allow customers to perform various banking transactions at their convenience and
at any time.
The 24x7 Electronic Branch is open 24 hours a day, seven days a week. A customer
may perform any kind of transaction at any time convenient to him. From the moment
a customer walks-in to the fully electronic branch he is greeted by technology.
Be it the Cash acceptor machine, a unique device that accepts cash, verifies the
currency and deposits it in the beneficiary’s account automatically. Or the Cheque
deposit machine, a device that accepts a cheque, processes it and provides an acknowledgement
to the depositor.
The best part about the fully electronic branch is that it is independent of human
resources and hence can operate round the clock. Yet it offers customers an option
to interact with customer care executives via high-quality video conferencing facilities
should they desire to. Moreover the branch even offers customers a unique facility
to invest, apply for loans and transact using their debit cards, thereby minimising
the paper-work and maximising convenience. For the customer the fully electronic
branch is a world of convenience, for ICICI Bank it’s a big leap into the new age